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Frequently Asked Questions

Repair FAQ

Quick answers about how The Tech Handyman works. Pricing, timing, appointments, and what we fix.

Before You Come In

Do I need an appointment?

No, walk in any time Mon–Fri 10am–6pm. No appointment needed for most repairs. If you have a complex repair (water damage, logic board issues), call ahead and we'll plan for it.

Should I call before driving over?

A quick call is always smart, takes 2 minutes and confirms we have parts for your specific model. Saves you a trip if we need to order something.

What should I bring?

Your device and your passcode. Bring the charger if you have it, helps us check the port. If you're selling your device, bring everything that came with it.

Do you charge for a diagnosis?

We diagnose your device and give you a price before we start. If you decide not to proceed, no charge for the diagnosis.

What if I don't know what's wrong with it?

That's what we're here for. Bring it in, describe what it's doing, and we'll figure it out. We diagnose first, then quote the fix.

Pricing & Timing

How much do repairs cost?

Pricing depends on the device model and the repair. We quote the exact price before we start, no hidden fees, no surprises. Call (850) 723-8324 or walk in for a quote in under 5 minutes.

How long will my repair take?

Most screen replacements and battery swaps are done in 30–60 minutes. Water damage and more complex repairs may take 1–2 days. We'll give you a realistic timeline when you come in.

Is same-day repair an extra charge?

No. We don't charge a rush fee. If we can do it today, we do it today. No premium for speed.

Is your work guaranteed?

Absolutely. Every repair we do and every device we sell is backed by a 6-month warranty, as long as the device isn't physically damaged or exposed to water after the repair.

Do you offer any discounts?

Yes. 5% off for UWF students and faculty, first responders, and military (with ID).

What payment methods do you accept?

All major credit cards and cash, plus Afterpay financing so you can split the cost over time. We can take a business check, but we don't accept personal checks.

Data & Safety

Will I lose my data?

Screen and battery repairs don't touch your data. We always recommend backing up before any repair as a precaution. If a repair carries any data risk, we tell you before we start.

Should I back up my phone before a repair?

Yes, always a good practice. Screen and battery repairs don't affect your data, but backing up before any repair is smart insurance.

Is my device safe while it's with you?

Yes. We treat every device like it's our own. Your device stays in our shop. We don't send it off to a depot or third party.

What if my device is water damaged?

Stop charging it. Bring it in immediately. Every hour matters with water damage. We assess and tell you what's recoverable before doing any work.

What We Fix

Do you fix Android phones?

Apple is our specialty, but yes, we also repair Android phones, mostly Samsung and Google: cracked screens, batteries, and charging ports. Bring it in or call for a quote.

Do you fix MacBooks?

Yes. Screen, keyboard, battery, SSD, water damage, software issues. MacBook Air and MacBook Pro, all years.

Do you fix PCs, and can you upgrade or build one?

We do. Virus removal, screen replacement, and general repair for Windows laptops and desktops. We also do SSD and RAM upgrades, custom PC builds, and gaming rigs.

Can you recover data from a dead phone?

Yes, we do data recovery from iPhones with dead screens, failed batteries, and water damage. Success rate depends on the damage. Bring it in and we'll assess it.

Do you buy and sell Apple devices?

Both. We buy your old iPhone, Mac, iPad, or Apple Watch for cash on the spot, and we sell tested used Apple devices, each backed by a 6-month warranty.

Still have a question?

Call us. We answer.

6224 N 9th Ave #6, Pensacola, FL 32504  ·  Mon–Fri 10am–6pm

Call (850) 723-8324